Privacy Policy
Effective Date: July 1, 2026
Introduction
Our Commitment to Your Privacy
Moss Maiden Botanicals ("Moss Maiden," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase products, register for yoga classes, retreats, workshops, memberships, coaching, or other offerings, or otherwise interact with our business.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
Personal Information
We may collect information including:
Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through third-party payment providers)
Emergency contact information for retreats
Health or accessibility information you voluntarily provide for yoga classes or retreats
Purchase history
Account information (if applicable)
Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Website usage data
Cookies and analytics information
How We Use Your Information
Business Purposes
We may use your information to:
Process orders
Ship products
Register you for classes, workshops, retreats, and events
Send booking confirmations
Communicate about your purchases
Respond to customer service inquiries
Improve our website and customer experience
Send newsletters and marketing emails (you may unsubscribe at any time)
Comply with legal obligations
Retreats and Wellness Services
Health Information
If you participate in a retreat, yoga class, coaching program, or wellness event, you may voluntarily provide information regarding injuries, medical conditions, dietary restrictions, allergies, accessibility needs, or emergency contacts.
This information is collected solely to help provide a safe experience and will only be shared with staff or service providers when reasonably necessary.
Providing this information is voluntary.
Payment Processing
Secure Payments
We do not store your full credit card information.
Payments are processed through trusted third-party payment processors who maintain their own privacy and security standards.
Marketing Communications
Email Communications
If you subscribe to our newsletter or make a purchase, we may send emails regarding:
New products
Seasonal collections
Retreats
Workshops
Yoga classes
Promotions
Educational content
You may unsubscribe at any time by clicking the unsubscribe link in our emails.
Cookies
Website Cookies
Our website may use cookies and similar technologies to:
Improve website functionality
Analyze website traffic
Remember preferences
Support marketing efforts
You may disable cookies within your browser settings.
Third-Party Services
Service Providers
We may share limited information with trusted third-party providers that help us operate our business, including:
Payment processors
Shipping providers
Email marketing platforms
Booking systems
Website hosting providers
Analytics services
These providers only receive the information necessary to perform their services.
Information Security
Protecting Your Information
We take reasonable administrative, technical, and physical measures to safeguard your personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Rights
Access and Updates
You may request to:
Access your personal information
Correct inaccurate information
Delete your information where legally permitted
Withdraw consent for marketing communications
To make a request, please contact us using the information below.
Children's Privacy
Age Requirements
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Information
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.
Moss Maiden Botanicals
Email: hello@thewildsister.ca
Website: mossmaidenbotanicals.com
Disclaimer
Legal Notice
This Privacy Policy is provided for general informational purposes and should not be considered legal advice. We recommend having this document reviewed by a qualified legal professional to ensure compliance with applicable privacy laws, including those in Canada and any other jurisdictions in which you conduct business.
Health & Wellness Disclaimer
Herbal Products and Educational Information
The information provided by Moss Maiden Botanicals, including on this website, through our products, workshops, retreats, yoga classes, social media, newsletters, and educational materials, is intended for general educational and informational purposes only. It is not intended to diagnose, treat, cure, or prevent any disease and should not be considered medical advice.
Our herbal products, botanical preparations, and wellness offerings are not intended to replace professional medical care, diagnosis, or treatment. Always consult with your physician or another qualified healthcare provider before beginning any herbal regimen, supplement, or wellness practice, especially if you are pregnant or breastfeeding, have a medical condition, are taking prescription medications, or have known allergies.
Individual responses to herbal products and wellness practices may vary. By purchasing or using our products or participating in our services, you acknowledge that you are doing so voluntarily and assume responsibility for your own health decisions.
Moss Maiden Botanicals makes no guarantees regarding specific health outcomes and shall not be held liable for any adverse reactions, injuries, or damages arising from the use or misuse of our products, services, or information.